We ship transmission parts and complete gearboxes to every governorate in Egypt and every emirate in the UAE, and we offer free pickup from our branches. This policy explains delivery times, shipping methods and what to know when your order arrives.
Order confirmation before dispatch
Once you place an order, one of our experts contacts you on WhatsApp to confirm the part fits your car, checking your transmission code or VIN where needed. Orders ship only after this confirmation, so the right part reaches you the first time. Delivery times are counted from the date your order is confirmed.
Delivery times in Egypt
- Cairo and Giza: 1 to 2 business days.
- Hurghada and the Red Sea governorate: 1 to 3 business days.
- Rest of Egypt: 2 to 5 business days.
Delivery times in the UAE
- Sharjah and Dubai: 1 to 2 business days.
- Rest of the UAE: 2 to 4 business days.
These times are estimates and may be affected by public holidays, weather or the availability of rare parts that require special sourcing. In such cases we will tell you the expected timeframe before confirming your order.
Free pickup from our branches
You can choose to collect your order free of charge from our Cairo, Hurghada or Sharjah branch. We will message you when your order is ready; please bring your order number and ID. You may authorise someone else to collect on your behalf by sending us their name on WhatsApp in advance.
Complete gearboxes and heavy items
Complete gearboxes and other heavy items are shipped through freight carriers with full tracking. They are secured on wooden bases or in reinforced crates, with fluid ports sealed to prevent leaks and contamination. Heavy items may take one extra day, and we will contact you to arrange a convenient delivery time.
Packaging and protection
Every part is packed according to its nature: electronic units in anti-static bags inside padded boxes, and valve bodies and kits in sealed cartons that protect them from impact and moisture. Our aim is for your part to arrive in exactly the condition it left our lab.
Shipping fees
Shipping fees are calculated by zone, weight and size, and are shown clearly at checkout before payment. From time to time we may offer free shipping on selected products or on orders above a certain value; any such offers are announced in the store.
Tracking your shipment
As soon as your order ships, we send you the tracking number and carrier name by WhatsApp or email. You can also contact our team at any time for a status update.
When your order arrives
- Inspect the outer packaging before signing and make sure there is no visible damage.
- If you notice damage, photograph it, note it with the courier and contact us within 48 hours.
- Check that the part code matches your invoice before installation.
- Do not break the seals on electronic units before fitment is confirmed, as this affects your right to return.
Failed deliveries
If delivery fails because we could not reach you or the address was incorrect, the courier will try to contact you again. If the shipment is returned to us, an additional shipping fee may apply to resend it. For cash on delivery orders, we reserve the right to request an advance payment from customers with repeated uncollected orders.
Contact us
For any shipping question or to arrange a special delivery time, contact us on WhatsApp. Our team is ready to help.