Frequently Asked Questions
Quick answers on ordering, fitment, warranty, shipping and payment.
Ordering
How do I place an order?
Search by your car or transmission code, add the part to your cart and complete your details. An expert will then contact you on WhatsApp to confirm fitment before shipping.
Can I order directly on WhatsApp?
Yes. Send us your car details and the part you need, and we will share the price and availability and place the order for you.
Do you offer trade pricing for workshops and traders?
Yes, we offer trade pricing and technical support for workshops and parts traders based on volume. Contact us on WhatsApp to open a trade account.
Can I change or cancel my order?
You can change or cancel your order free of charge before it ships. Contact us on WhatsApp with your order number as soon as possible.
Fitment
How do I know a part fits my car?
Our experts review every order on WhatsApp before shipping, checking your transmission code and VIN where needed, so you receive the right part.
Where can I find my transmission code?
It is usually on a metal tag or sticker on the gearbox casing, on the driver's door sticker, or can be decoded from your VIN. See our article on finding your transmission code, or send us your VIN and we will identify it.
Do I need to provide my VIN?
Not always, but it helps us confirm fitment precisely, especially for control units and complete gearboxes that differ between versions.
What if I don't know my transmission code?
No problem. Send us your car's make, model, year and engine size, or a photo of your registration, and we will identify the right code.
Product Conditions
What is the difference between New, Imported and Reprogrammed?
New means never used. Imported means an original used part, imported and tested in our lab. Reprogrammed means a control or mechatronic unit programmed to suit your car and tested after programming.
Are imported parts genuine?
Yes. Imported parts are original manufacturer parts that have been used, and they are inspected and tested in our lab before sale.
How do you test imported gearboxes?
We inspect them visually, check fluid condition, pressures and engagement, and read the control unit's fault memory. Anything that fails testing is never listed for sale.
Which condition is right for me?
It depends on your budget, the age of your car and how long you plan to keep it. Read our comparison article, or ask our experts on WhatsApp.
Warranty
How long is the warranty?
New products carry 12 months, reprogrammed 6 months, imported 3 months, and complete imported gearboxes 6 months.
What voids the warranty?
Installation by an unqualified party, incorrect fluid, opening electronic units, tampering with the warranty sticker, or damage caused by other vehicle faults.
How do I make a warranty claim?
Message us on WhatsApp with your order number, a description of the fault, photos or video and any fault codes, and our technical team will review it right away.
Does the warranty cover installation costs?
The warranty covers the part itself through repair or replacement; it does not include removal and installation labour unless agreed otherwise in writing.
Shipping
How long does delivery take?
Cairo and Giza 1 to 2 days, Hurghada and the Red Sea 1 to 3 days, rest of Egypt 2 to 5 days. In the UAE: Sharjah and Dubai 1 to 2 days, rest of the UAE 2 to 4 days.
Can I collect from a branch?
Yes, pickup is free from our Cairo, Hurghada and Sharjah branches. We will let you know when your order is ready.
How are complete gearboxes shipped?
By freight carrier with tracking, secured on wooden bases or in reinforced crates, with fluid ports sealed.
Can I track my shipment?
Yes, we send you the tracking number and carrier name as soon as your order ships.
Payment
What payment methods are available in Egypt?
Cash on delivery, bank cards, InstaPay and mobile wallets.
What payment methods are available in the UAE?
Card payment online, and you can also pay when collecting from our Sharjah branch.
Is card payment secure?
Yes, payments go through secure, encrypted gateways, and we never store your full card details.
Is a deposit required for complete gearboxes?
In some cases, such as complete gearboxes or special-order parts, we may ask for a deposit to confirm the order, and we will make this clear beforehand.
Returns
Can I return a product?
Yes, within 14 days of delivery if the product is unused, uninstalled and in its original packaging.
Can electronic control units be returned?
Only if their seals are intact and unopened, which is why we recommend confirming fitment with our experts before breaking the seal.
What if I receive the wrong part?
Contact us within 48 hours with photos, and we will send the correct part or refund you in full, covering all shipping costs.
When will I receive my refund?
After the returned product is inspected, we refund using the original payment method. Card refunds may take 5 to 14 business days to appear, depending on your bank.