Welcome to the Ginuse Turbo store. By using this website or buying from it or from our branches, you agree to the following terms and conditions. Please read them carefully.
Definitions
“Ginuse Turbo”, “we” or “us” means the store and its branches in Cairo, Hurghada and Sharjah. “Customer” or “you” means anyone who uses or buys from the website, whether a car owner, workshop or parts trader.
Use of the website
- You agree to provide accurate and complete information when ordering or registering.
- You are responsible for keeping your account details confidential and for all activity under your account.
- You may not use the website for any unlawful purpose or in a way that harms the website or other users.
- All content, including text, images and logos, belongs to Ginuse Turbo and may not be copied or used commercially without written permission.
Products and conditions
We offer products in three conditions: New, Imported (original used, imported and tested) and Reprogrammed. The condition of each product is stated on its page and on the invoice. We make every effort to show accurate photos and specifications, but minor cosmetic details of imported parts may vary without affecting performance.
Fitment confirmation
Our experts confirm that a part fits your car on WhatsApp before shipping, based on the information you provide, such as your transmission code and VIN. You are responsible for the accuracy of this information, and we are not liable for incompatibility caused by incorrect details supplied by the customer.
Prices and payment
- Prices are shown in Egyptian pounds in Egypt and UAE dirhams in the UAE, and include applicable taxes unless stated otherwise.
- Prices may change without notice; the price in effect when your order is confirmed applies.
- Payment methods in Egypt: cash on delivery, bank cards, InstaPay and mobile wallets.
- Payment methods in the UAE: bank cards, as well as payment at our branch.
- If a displayed price contains an obvious error, we reserve the right to cancel the order and refund any amount paid.
Order acceptance and cancellation
An order is accepted once our team confirms it. We reserve the right to decline or cancel any order in cases such as stock unavailability, inability to verify details, or suspected fraud. You may cancel your order free of charge before it ships by contacting us on WhatsApp.
Shipping and delivery
Shipping and delivery are governed by the Shipping Policy published on the website. Responsibility for the product passes to you upon delivery.
Warranty and returns
Products are subject to the Warranty Policy and Returns Policy published on the website, which form an integral part of these terms.
Installation and use
We strongly recommend that transmissions and their parts are installed by a specialist workshop, using fluid that meets specification and carrying out any required adaptation procedures. We are not liable for damage caused by incorrect installation or improper use.
Technical advice
Technical advice and recommendations are given in good faith based on the information available to us. A final diagnosis requires a physical inspection of the vehicle, so remote advice does not guarantee a specific outcome.
Limitation of liability
To the extent permitted by law, our liability is limited to the amount paid for the product. We are not liable for indirect losses such as downtime, alternative transport costs or loss of profit.
Governing law
Transactions made in Egypt are governed by Egyptian law and subject to the jurisdiction of the Egyptian courts. Transactions made in the UAE are governed by UAE law and subject to the jurisdiction of the courts of the Emirate of Sharjah. We always aim to resolve any dispute amicably first.
Changes to these terms
We may amend these terms from time to time; changes take effect from the date they are published on the website. For any questions, contact us on WhatsApp or at one of our branches.