Ginuse Turbo respects your privacy and is committed to protecting your personal data. This policy explains what data we collect, how we use and protect it, and your rights, in line with Egypt’s Personal Data Protection Law No. 151 of 2020 and the applicable personal data protection legislation of the United Arab Emirates.
Data we collect
- Identity and contact data: name, phone and WhatsApp number, email address and delivery address.
- Vehicle data: make, model, year, transmission code and VIN where provided, used to confirm part fitment.
- Order data: products ordered, purchase history, and warranty and return requests.
- Payment data: card payments are processed through secure, certified payment gateways; we do not store full card details on our systems.
- Technical data: IP address, browser and device type, and pages visited, collected via cookies and analytics tools.
How we use your data
- To process your orders, confirm part fitment and deliver your purchases.
- To contact you about your order, warranty or technical consultation, including via WhatsApp.
- To process payments and refunds and to prevent fraud.
- To improve our website and services and understand our customers’ needs.
- To send offers and marketing updates, only with your consent; you can unsubscribe at any time.
- To meet legal and accounting obligations.
Legal basis for processing
We process your data to perform our contract with you when you buy, on the basis of your explicit consent for matters such as marketing messages, for our legitimate interests in improving our service and preventing fraud, or to comply with a legal obligation.
Sharing your data
We never sell your personal data. We share only the minimum data necessary with:
- Shipping and delivery companies, to deliver your order.
- Payment gateways and banks, to process payments.
- Technical service providers such as hosting and analytics, under contractual confidentiality obligations.
- Public authorities, where required by a binding legal request.
Cross-border transfers
Because we operate in both Egypt and the UAE, some data may be transferred between the two countries or to service providers elsewhere. Where this happens, we apply the safeguards required by applicable law to ensure an adequate level of protection.
How we protect your data
We apply appropriate technical and organisational measures, including encrypted connections to our website, access restricted to authorised staff, and regular reviews of our systems. No method of transmission or storage is completely secure, and we will notify you and the relevant authorities of any breach where the law requires it.
How long we keep your data
We keep your data only as long as needed for the purposes it was collected for, including warranty periods and accounting and legal requirements, after which it is deleted or anonymised.
Your rights
- To know what data we hold about you and obtain a copy.
- To correct or update inaccurate data.
- To request deletion or restriction of processing, within the limits permitted by law.
- To withdraw consent to marketing messages at any time.
- To object to processing and to lodge a complaint with the competent supervisory authority.
To exercise any of these rights, contact us via WhatsApp or the email address on our Contact page, and we will respond within the timeframe required by law.
Cookies
We use cookies to run the website, remember your cart and language preference, and analyse how the site is used. You can manage cookies in your browser settings, although disabling some may affect how the site works.
Children’s privacy
Our services are intended for adults, and we do not knowingly collect data from anyone under 18.
Changes to this policy
We may update this policy from time to time and will publish the updated version on this page. Continued use of the website after an update constitutes acceptance of it.