At Ginuse Turbo we work hard to make sure the right part reaches you the first time, which is why our experts confirm fitment with you on WhatsApp before anything ships. Even so, we know plans can change, so we keep our returns policy clear and fair.
Return window
You may request a return or exchange within 14 days of delivery, provided the product is unused, has not been installed, and is in its original packaging with all contents and labels.
Conditions for returns
- The product has not been installed or test-fitted to a vehicle.
- It is in its original condition, free of scratches, fluid residue or signs of tampering.
- It is in its original packaging with all accessories and documents.
- You provide the invoice or order number.
- Warranty stickers and identification marks are intact.
Electronic units
TCUs, mechatronic units and other electronic modules can only be returned if their seals are intact and unopened. These units are highly sensitive: they can be affected by static or incorrect wiring, and some pair with the vehicle as soon as they are connected. We strongly recommend confirming fitment with our team before breaking any seal.
Non-returnable items
- Products that have been installed or used, including filters, gaskets and opened kits.
- Electronic units with broken seals.
- Units programmed specifically to a customer’s VIN at their request, unless there is a technical defect.
- Special-order parts sourced outside our regular stock, unless agreed otherwise at the time of ordering.
Wrong or damaged items
If you receive a part that does not match what we confirmed with you, or that shows visible damage on arrival, contact us within 48 hours with clear photos. We will cover all shipping costs and send the correct part or issue a full refund, whichever you prefer. Faults that appear after installation are handled under our Warranty Policy.
How to request a return
- Contact us on WhatsApp with your order number and the reason for return.
- Send photos of the product and its packaging.
- Once approved, we arrange the return with you, either by courier or by drop-off at your nearest branch.
- Our team inspects the product on arrival to confirm it meets the conditions.
- After a successful inspection, we issue your refund or ship the replacement.
Return shipping costs
For change-of-mind returns, the customer pays return shipping, and the original shipping fee may be deducted from the refund. If the return is due to our error or a product defect, we cover all costs. Complete gearboxes must be returned in the same reinforced packaging they arrived in.
How refunds are paid
- Card payments: refunded to the same card; it may take 5 to 14 business days to appear, depending on your bank.
- InstaPay or mobile wallets: refunded to the same account or wallet within a few business days.
- Cash on delivery: refunded by InstaPay, mobile wallet or bank transfer, or in cash at a branch.
Exchanges
You may exchange a product for another that suits your car under the same conditions. Any price difference will be refunded to you or paid by you as applicable. We always recommend reviewing the exchange with our experts so the fit is confirmed this time.
Contact us
Our WhatsApp team is ready to help with any return or exchange, and you are welcome to visit our branches in Cairo, Hurghada and Sharjah.